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More than half of companies 'are not prepared for a major incident'

Apr 20
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More than half of companies 'are not prepared for a major...

Over half (54 per cent) of businesses are not ready to face a major IT incident, according to a new poll from IT educator and consultant Sysop.

The results reveal that 15 per cent are 'poorly prepared', while almost two-fifths (39 per cent) are 'only prepared for some eventualities'.

One-third of those polled said they need to take action to align their IT department with the rest of the business, with four per cent admitting that the business is not currently all on the same page.

Almost two in ten said that their management has 'no understanding' and 14 per cent stated it only has a 'poor understanding' of the importance of IT to the rest of the organisation.

Sysop's survey also revealed that professional IT development is a problem, with almost two-fifths (37 per cent) of respondents saying their company could do better in the advancement of its IT professionals, while 33 per cent said it was poor overall.

The poll investigated change management - a core IT service management (ITSM) discipline covering key -  as well as company-protective changes to infrastructure changes within the function.

It revealed that 13 per cent of respondents have no manager of change advisory board (CAB) in place currently. Sysop tracked each phase of the development cycle to identify at what stage the CAB or change manager got involved.

Just 17 per cent of those polled said that they become implicated 'when change is chartered' following IT service management best practice. More than one-third (34 per cent) claimed they became involved 'when detailed specification is designed'.

Almost one-fifth (19 per cent) said this happened 'when build and test commences', while 17 per cent stated it occurred 'when build and test is complete'.

Stuart Sawle, managing director and consulting lead at Sysop, commented: "Standards can bring IT and the business together, but our poll reveals that many organisations still fail to follow or invest in them as consistently as they should in the key areas of incident, change and people management.

"Failure to address the issue is often far more costly than any investment would have been."

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