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Knowledge Centre

Britain’s discretionary spending 'hits three-year high'
Britain’s discretionary spending 'hits three-year high'
An improving labour market and falling prices for essentials have contributed to Britain’s discretionary spending reaching a ... Read More
Jan 28
Digital innovation 'could rescue the high street'
Digital innovation 'could rescue the high street'
The high street is still very much alive, suggests a new survey, but retailers need to embrace digitalisation to offer a comp... Read More
Dec 17
BRC: Sales slow in February after bumpy January
BRC: Sales slow in February after bumpy January
Sales figures from the retail industry for February show a sluggish pace of growth compared to previous months, suggesting th... Read More
Mar 12
UK consumers ‘less tolerant’ than US counterparts
UK consumers ‘less tolerant’ than US counterparts
Consumers in the UK are far less tolerant to bad customer service compared to those in the US, according to new research. Th... Read More
Feb 27
UK sees strongest growth in retail since 2010
UK sees strongest growth in retail since 2010
The UK’s retail sales were up 3.9 per cent on a like-for-like basis from January 2013, according to a new report from the Bri... Read More
Feb 12
Research reveals the increasing power of the ‘digital native’
Research reveals the increasing power of the ‘digital native’
Customer complaints can no longer be kept quiet in a digital age, according to new research from NewVoiceMedia. The company,... Read More
Jan 31