Accessability Links
Cookies on our website
By continuing to use this website we will assume you are happy to receive cookies as outlined in our cookie policy
Accept Policy

Cognizant in Gartner's Leaders quadrant

Oct 28
Share this story:
Cognizant in Gartner's Leaders quadrant

Cognizant has announced that it has been positioned at the top of the "Leaders" quadrant of the 2013 Magic Quadrant for CRM Service Providers Worldwide by Gartner.

The report focuses on the CRM consulting and solution implementation market around the world, with the relative positioning of service providers being based on the “ability to execute” and “completeness of vision.”

The ability to carry out projects was based on the core services provided by a firm, their overall business, financial, strategic and organisational viability, as well as execution, market responsiveness, track record and customer experience.

Meanwhile, the factors that are considered in assessing a firm's completeness of vision include a demonstration of understanding the market, innovation, as well as compelling strategies for sales and marketing, service offerings and a geographical focus.

The report states: “Leaders are performing well today, gaining traction and mind share in the market; they have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market.”

“CRM implementation services continue to be in high demand. Service providers are widening beyond CRM software to include consulting, analytics, digital enterprise and social CRM.”

Peter Gambs, senior vice president of Cognizant’s Customer Solutions Practice, said that the changes brought about by social media, as well as the fact that it is now easier than ever to switch products and service providers, has made it even more important to keep strong customer relationships at the forefront of business transformation strategies.

"The focus of CRM has moved to building and managing the entire customer experience,” he said.

He added that he believed the company's position in the Leaders quadrant showed the evidence of the strength it has in terms of its extensive experience in implementing CRM solutions across various markets in a host of different countries and industries.

Search Mindbench.com for the latest management consultancy jobs and consulting recruitment opportunities or contact us on +44(0)207 089 9017

Share this story:
Add new comment
Jobs Related to this Post
5 result(s) found 
Page 1 of 1 

£70k-£100k plus bonus, benef...
Central London
Strategic Development Manager - Tier 1 Financial Services Firm - Central London, only limited travel required£70k-£100k - plus bonus, plus car, excellent benefits
$150k-$400k US dollar packages
China and Asia
Our client is a supply chain advisory business which has expanded rapidly in Asia. They have opportunities for Manager and Principal Level candidates.  General Expectations: • Lead the client
£120k plus 20% bonus, plus £...
Central London and UK
Our client inspires healthy habits for real life. They meet ther members where they are and leverage the latest nutritional and behavioral science to help them eat healthier, move more
£60k-£80k plus bonus, benefi...
Central London and UK
Our client has a strong record of working with C-level leaders in major private and public sector organisations, directly addressing their greatest strategic challenges
£30k-£70k plus bonus, benefi...
Opportunities in London, Bristol, Manc...
  Are you looking for an opportunity to work at the cutting edge of public service reform?  Our client are seeking a highly-professional, self-motivated and ambitious individual to join