Accessability Links
Cookies on our website
By continuing to use this website we will assume you are happy to receive cookies as outlined in our cookie policy
Accept Policy

Capgemini warns of digital cultural divide

Jun 14
Tags: Capgemini
Share this story:
Capgemini warns of digital cultural divide

Capgemini has released a new report highlighting a "major cultural disconnect" between business leadership and employees on the issue of digital transformation.
The study by the firm's Digital Transformation Institute reflected the views of some 1,700 participants from 340 organisations, including senior executives, middle management professionals and employees in non-supervisory roles.
It showed that 62 per cent of respondents identified corporate culture as one of the biggest obstacles on the journey to becoming a digital enterprise.
One of the prevailing themes in the report is a gap in perception between senior leadership and employees regarding the existence of a digital culture. Four out of ten executives (40 per cent) felt their firm had managed to create a digital culture, compared to just over a quarter (27 per cent) of employees.
The level of digital development taking place within companies was assessed using seven key measures: innovation, collaboration practices, open culture, digital-first mindset, agility and flexibility, customer centricity and a data-driven culture.
On the subject of innovation, just seven per cent of respondents felt their organisation had the ability to test new ideas and deploy them quickly.
Three out of four senior executives (75 per cent) said their corporation had created a culture of innovation, experimentation and risk-taking, but less than four out of ten employees (37 per cent) shared this view.
Similarly, 85 per cent of leaders believed their company promoted collaboration internally, compared to 41 per cent of workers.
There was also a disparity between executive and employee views on the subject of strategy to achieve digital goals.
Cyril Garcia, head of digital services and member of the group executive committee at Capgemini, emphasised the importance of businesses prioritising digital transformation and cultural change in order to keep their workforce and customers happy.
"Digital technologies can bring significant new value, but organisations will only unlock that potential if they have the right sustainable digital culture ingrained and in place," he said.
"Companies need to engage, empower and inspire all employees to enable the culture change together; working on this disconnect between leadership and employees is a key factor for growth. Those businesses that make digital culture a core strategic pillar will improve their relationships with customers, attract the best talent and set themselves up for success in today's digital world."
The report identified just over a third (34 per cent) of the organisations surveyed as 'front-runners' in digital transformation, meaning they performed consistently well across the seven defining aspects of digital culture and had largely succeeded in aligning the organisation as a whole on its key goals.
More than six out of ten participating firms (63 per cent) in the UK achieved this status, as did 60 per cent of those in Sweden and 56 per cent in the US.
In terms of industry sectors, automotive (43 per cent), consumer products (38 per cent) and telecoms (32 per cent) had the highest proportions of digital front-runners.
Search for the latest management consultancy jobs and consulting recruitment opportunities or contact us on +44(0)207 089 9017.

Image: ersinkisacik via iStock

Share this story:
Add new comment
Jobs Related to this Post
5 result(s) found 
Page 1 of 1 

$80k-$110k base plus bonus, benefits
Nairobi (Kenya) or Lagos (Nigeria)
Our client's mission is to unlock the power of capital to make a strong return and a lasting difference in frontier markets. They provide investment advisory services in frontier markets
£50k-£70k plus bonus, benefi...
Central London, occasional work from h...
Senior Analyst - Client & Brand Insights - Central London and work from home occasionally Our client is a growing specialist research firm which focusses on providing research and insight on
£70k-£150k plus bonus, benef...
Are you the kind of person that loves to problem solve?  Do you thrive on coaching people?  How do you feel about seeing the direct impact of your work?  Our client is a global
£35K-£40K (dependent on expe...
My client is a Global Communications Network with ambitious growth aspirations and is currently moving through its own transformational journey. They have a vision to innovate the way brands are built
£80K- £150K
My client is an independent, medium sized consulting firm with a focus on transformational change. With a flat structure and work centred around values, this firm work side-by-side with their clients