Accessability Links
Cookies on our website
By continuing to use this website we will assume you are happy to receive cookies as outlined in our cookie policy
Accept Policy

Experienced Change Consultant for Service Design Consultancy

Job reference:
Up to £70K + bonus, benefits (dependent on experience)
Job type:
Perm - Consulting
Change Management, CRM / Customer experience
Date posted:
This vacancy has now expired.

We are working with a boutique service design consulting firm looking for an experienced change consultant to join their office in London. They help organisations across sectors to imagine, prototype and deploy high-performing, branded services and experiences for their customers. They continue to build a practice that combines creative people and change people into a team of “effective creatives”.

They are looking for someone with change consulting skills who is excited by the idea of working within a creative and customer-driven business.

About the role:

  • You will be the bridge between this firm and their clients to ensure that the client organisations are ready and able to accept the change required by the design.
  • You will be responsible for delivering all design-led change outputs including design and change readiness report, stakeholder analysis and engagement plans, capability summary, enablers, requirements, benefits case, design and change approach, pilot process and roadmap.
  • You will also be responsible for building relationships and working with stakeholders within the client organisation and alongside the client to create the case for change.
  • You will be working in an environment with high levels of trust and a good work/life balance.

About You:

  • You will be an accomplished consultant with a track record of successful project delivery. Experience with managing programmes of change for transformation projects where an ambitious vision and strategy have been set and need to be delivered.
  • You must have experience in delivering change within a customer experience programme or to drive tangible customer outcomes.
  • You can emphasise and respond to the pressure others are under. You can adapt and match your approach to work with different kinds of people. You are reliable and trustworthy.

If you have a strong consulting background and are now looking to join an open and collaborative team, then please send your CV to

Third-party failures affect 90% of UK organisations, says Deloitte
Third-party failures affect 90% of UK organisations, says Deloitte
The proportion of organisations that have experienced a third-party failure - such as a supplier los...
Jun 12