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Manager Customer Experience Strategy for Pharmaceutical / Life Science

Job reference:
Manager Customer Experience - Pharmaceutical / Life Sciences Sector - London
£80k-£120k plus bonus, benefits
Job type:
Perm - Consulting
Date posted:
This vacancy has now expired.

For our client's office in central London, where the culture is casual, social, and international, they are looking for an exceptional Manager level consultant a strong background in management consulting and a track record in Customer Experience advisory services. You will have the opportunity to join a fast-growing company and shape the direction of the company’s CX practice. As a Manager you’ll work with the Partners to drive business opportunities, set the tone with developing cutting-edge client solutions, and build up a team that consistently delivers high-quality services to our clients. Becoming part of their team presents a unique opportunity to jump straight into a high-impact position with rapid career progression and personal development.

The Role

As a Manager at  the client, you thoroughly enjoy working with pharmaceutical companies, and help these firms conceptualize, enable and thrive on the overall CX opportunity – a core pillar of their clients’ digital and commercial transformation efforts. You make their clients successful by intelligently combining their people, offerings and thought leadership. You have an eye for detail before sending out client deliverables and find ways to improve team performance and their work continuously. When the team achieves success with clients, you navigate their complex organizations to build out the relationship, identify new business opportunities, and extend our services.

Specifically, you will be responsible for:

  • Leading Customer Experience consulting projects and solutions to the highest levels of client satisfaction
  • Playing a key role in the business development process – from developing senior client relationships, identifying and defining projects, and closing sales opportunities
  • Coordinating their CX thought leadership through taking a proactive role in the development of new solutions and advisory, and in the creation of written publications

Your Experience:

  • Deep expertise in the Commercial Operations organization of large pharmaceutical firms and all the critical components of the Customer Experience transformation, including vision setting, business case, change management, strategy, planning, operating models, and technology solutions.
  • Track record in leading small and large-scale client projects with experience of setting up and leading a small consulting team
  • Strong knowledge of consulting methodologies and tools
  • Prior experience in building senior management relationships and closing business opportunities
  • Demonstrated contribution to thought leadership and product development


Desired Skills:

  • Strong academic record
  • Preferably one additional language (ideally: Spanish, German, or French)
  • First-class analytical and consulting skills, including project management, client management, team management, delivery, and execution
  • Strong interpersonal, listening, critical thinking, presentation, and writing skills

Please send your CV to

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