Our client is a leading London based healthcare surgery which is expanding and looking for a Patient Admissions Executive to manage the new patient journey from first enquiry through to paid consultation.

The role will be responsible for:

• Responding quickly to inbound enquiries

• Qualifying patients and requesting photos/details

• Following up consistently by phone, email and WhatsApp

• Helping patients understand the next step and consultant options

• Booking paid consultations

• Reactivating older leads

• Recording lost-lead reasons and keeping CRM data accurate

They are looking for someone with strong sales and relationship-building experience, ideally within healthcare, aesthetics, luxury or another high-consideration service.

Success will be measured primarily by lead-to-consultation conversion, speed of follow-up and quality of patient experience.

This is a hybrid role. The company is based on Harley Street but you can work from home 3-4 days a week and come into the office 1-2 days a week.